EY-Seren is EY’s specialist customer experience and digital innovation agency. Acquired by EY in 2015, the agency focuses on designing, building and optimising growth platforms for its clients.

As part of the EY network, EY-Seren can access deeper industry sector experience on all aspects of business growth than other agencies.

“Customer centricity is core to EY-Seren’s business approach,” the agency says. “While we are designers and technologists, if you cut us we bleed research. We use insights gained from customer research to successfully build and optimise growth platforms for businesses that create meaning and value for the people they are designed for.”

In the last 12 months, EY-Seren has created two new practices, Business Design and Storytelling, and has grown its consultancy practice by 40%.